Refund policy

Who we are
We are Nob Hill Outlet. The legal seller is G&I NOB HILL CLEANERS LLC. This policy covers goods sold on yakimaoutletcleaners.com: unclaimed, trade-in, and pre-owned clothing and home textiles. It does not cover in-shop cleaning, which is a separate counter service.

As-is outlet goods
Everything we sell online is pre-owned, unclaimed, or trade-in. We clean and inspect each piece before we list it. It is not new retail. Honest wear may still show. Please read the description and photos before you buy. If a listing calls out a flaw, that flaw is disclosed.

No returns for change of mind
We do not accept returns because an item does not fit, is not your taste, looks different in person than you hoped, or you changed your mind. Outlet clothing and home textiles vary. We do not charge a restocking fee, because we do not take those returns in the first place.

When we will refund or exchange
We refund or exchange only if one of these is true:
- The item is materially not as described.
- You received the wrong item.
- The item is damaged in a way we did not disclose.

Contact us as soon as you can after pickup, and within 7 days. Bring the item back to the shop in the same condition you received it. We will compare it to the listing. If we agree there is a problem, we will exchange it for something in stock of similar value, or refund the original payment method. There is no restocking fee.

We do not mail replacements. Any exchange is picked up at the shop, same as the original order.

As-Is Bargains collection
Items in our As-Is Bargains collection are final sale. The only exception is if we give you the wrong item. Change of mind, fit, taste, and ordinary as-is condition are not grounds for a refund or exchange on that collection.

Cancellations
You may cancel a paid order before pickup for a full refund to the original payment method. After you pick the item up, you cannot cancel. If you do not pick up within 7 days of the order date, we cancel the order, refund you, and relist the item. No restocking fee.

How to ask for a cancel, refund, or exchange
Email Gerald@yakimaoutletcleaners.com, or call or text (509) 248-6071 (shop) or (402) 312-6797. Include your order number and a short note about the problem. For a not-as-described, wrong-item, or undisclosed-damage claim, we need to see the item at:

3305 S 99th Ave, Yakima, WA 98903, United States
Monday–Friday 8:00 a.m. to 6:00 p.m.; Saturday 9:00 a.m. to 2:00 p.m.

How refunds are paid
Approved refunds go back on the original payment method. Your bank or card issuer controls when the credit shows on your statement. We do not take a restocking cut out of the refund.

Questions
This shop is in Washington State. Sales are in USD to customers who can pick up in person.
Gerald@yakimaoutletcleaners.com · (509) 248-6071 · (402) 312-6797
Seller: G&I NOB HILL CLEANERS LLC, doing business as Nob Hill Outlet.